Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
7.4/10
Very good
Rooms
6.3
Location
8.0
Service
8.7
Dining
6.7
Guest reviews
7.4/10
based on 3 reviews
8.0
8.0/10based on 2020 reviews
John
United Kingdom,
March
2024
7.2/10
The apartment was spacious and perfect for a wheelchair user; the bathroom was easily accessible. Ideal size for a family of four, but some improvements needed. The service was excellent and went above and beyond. The location was convenient for accessing Melbourne attractions, with some minor drawbacks. The dining experience was disappointing, but facilities were well-maintained.
Rooms
7.0
Spacious apartment perfect for wheelchair users and families.
Service
9.0
Excellent service with a friendly and helpful staff.
Location
8.0
Convenient location for exploring Melbourne, though some minor issues.
Dining
5.0
Disappointing dining experience with limited choices and cold food.
Facilities
8.0
Facilities were well-maintained.
Henry
United Kingdom,
December
2023
7.2/10
The hotel was great for our weekend stay with very helpful staff, but the rooms were in a state of disrepair and could be a lot cleaner. Despite some cleanliness issues, the staff made our stay enjoyable.
Rooms
5.0
The rooms were in a state of disrepair and could be a lot cleaner. The floors were very dirty.
Service
9.0
The staff were extremely friendly, responsive, and professional. They were exceptional in supporting our particular needs and were very friendly and helpful in general.
Location
8.0
The location was great for us, with easy access to the city and Melbourne University. It was also convenient for Southbank and the Arts precinct.
Dining
7.0
The dining experience was great value with yummy options, although it could have been slightly better in terms of choices and freshness.
Facilities
Peter
United Kingdom,
July
2023
7.8/10
The hotel is in a perfect location for our visit, clean and tidy, but the dark rooms and tiny bathroom were a downside. Paid extra for a balcony that turned out to be just a narrow walkway. The service, though, was friendly and helpful, and the dining experience was value for money with fresh fruits and juice.
Rooms
7.0
The rooms were clean and tidy, but very dark, and the bathroom was tiny.
Service
8.0
The staff were very friendly and helpful, making our stay enjoyable.
Location
8.0
The hotel is excellently situated behind the National Gallery and Southgate, a short walk to the city center, but nearby construction noise can be a drawback.
Dining
9.0
The dining experience was very nice with a lot of fresh fruits and juice, offering value for money.
Facilities
7.0
The hotel facilities were good, but paid extra for what was expected to be a balcony.